Return & Refund Policy

Effective Date: July 1, 2026  |  Applies to all orders placed on paniercollections.com

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be unused, unopened, and in its original sealed packaging.
• The item must be in the same condition as received — with all original tags, wrapping, and accessories intact.
• Proof of purchase (order confirmation or receipt) must be provided.
• The return request must be submitted within the return window stated below.

Note: Due to the nature of fragrance products, opened or used items cannot be accepted for return unless they are defective or damaged upon arrival.

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2. Return Window

You have 14 days from the date of delivery to initiate a return request. Requests submitted after this period will not be accepted.

This policy complies with the UAE Federal Decree-Law No. 5 of 2023 on Consumer Protection, which grants consumers the right to return goods within a reasonable period.

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3. How to Initiate a Return

To start a return, please follow these steps:

• Step 1: Contact our customer support team via our Contact Page within 14 days of delivery.
• Step 2: Provide your order number, the item(s) you wish to return, and the reason for the return.
• Step 3: Our team will review your request and respond within 2 business days with return instructions and a return authorization.
• Step 4: Ship the item back using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item is defective or incorrectly sent.
• Step 5: Once we receive and inspect the item, we will process your refund or exchange.

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4. Refund Process & Timeline

Once your returned item is received and inspected:

• You will receive an email notification confirming receipt and the outcome of the inspection.
• If approved, your refund will be processed to your original payment method within 5–10 business days.
• Bank processing times may vary. Please allow up to 10 additional business days for the refund to appear on your statement.
• If your return is rejected (e.g., item is opened or used), we will notify you and return the item to you at your expense.

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5. Exchange Policy

We offer exchanges for items that are unopened, unused, and in original condition, subject to product availability.

• To request an exchange, follow the same steps as a return (Section 3 above) and specify the item you would like in exchange.
• If the replacement item has a higher value, the price difference will be charged to you.
• If the replacement item has a lower value, the difference will be refunded to your original payment method.
• Exchanges are processed within 5–7 business days of receiving the returned item.

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6. Defective or Damaged Items

If you receive an item that is defective, damaged, or incorrect, we sincerely apologize and will make it right at no cost to you.

• Contact us within 48 hours of delivery via our Contact Page.
• Provide clear photos or a video of the damage/defect and your order number.
• We will offer a full refund, replacement, or store credit — your choice.
• Return shipping for defective or incorrectly sent items is fully covered by Panier Perfumes.

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7. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used fragrances and beauty products.
• Items marked as Final Sale or purchased during clearance promotions.
• Gift cards and store credits.
• Items that have been damaged due to misuse, improper storage, or negligence after delivery.
• Custom or personalized orders.
• Items returned without prior authorization from our team.

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8. Customer Rights (UAE Consumer Protection)

As a customer purchasing from Panier Perfumes in the UAE, you are protected under:

• UAE Federal Decree-Law No. 5 of 2023 on Consumer Protection.
• The right to receive goods that match their description and are free from defects.
• The right to a refund or replacement for defective goods.
• The right to clear, accurate product information before purchase.

If you believe your consumer rights have been violated, you may also contact the UAE Ministry of Economy or the relevant emirate's Department of Economic Development (DED).

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9. Business Transparency

Panier Perfumes is a registered e-commerce business operating in the United Arab Emirates. We are committed to honest, transparent business practices and full compliance with UAE commercial and consumer protection laws.

• Store: Panier Perfumes
• Website: paniercollections.com
• Country of Operation: United Arab Emirates
• Customer Support: Available via our Contact Page
• Shipping Policy: See our Shipping Policy
• Privacy Policy: See our Privacy Policy
• Terms of Service: See our Terms of Service

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10. Policy Updates

Panier Perfumes reserves the right to update or modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting to this page. The "Effective Date" at the top of this page will reflect the date of the most recent update. Continued use of our website after any changes constitutes your acceptance of the updated policy.

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