Contact information

CONTACT INFORMATION POLICY

Last updated: August 20, 2026

Purpose

Panier Perfumes, a brand of Smile Perfumes, is committed to handling customer contact information responsibly and transparently.

We collect and use contact information when necessary to process orders, provide customer support, communicate with customers, manage accounts, and provide marketing communications where permitted.

What Contact Information We Collect

Depending on how you interact with our website, we may collect:

- Full name
- Email address
- Phone number
- Shipping address
- Billing address
- Account information
- Order and transaction information
- Communications you send to us

Why We Collect Contact Information

We may use your contact information for the following purposes:

1. Order Processing and Confirmation

To process your orders, confirm purchases, provide order updates, and communicate information related to delivery and fulfillment.

2. Customer Support

To respond to questions, requests, complaints, returns, refunds, and other customer-service inquiries.

3. Shipping and Delivery

To provide your delivery information to our shipping and fulfillment providers when necessary to deliver your order.

4. Account Management

To create and manage customer accounts, maintain preferences, and provide account-related services.

5. Marketing Communications

Where permitted by applicable law and where appropriate, we may send promotional offers, product updates, newsletters, and other marketing communications.

You may unsubscribe from promotional communications at any time by using the unsubscribe option provided in our marketing emails or by contacting us.

How We Process and Protect Your Information

Your information may be processed and stored through Shopify and other service providers that support our website, payment processing, customer support, analytics, marketing, fulfillment, and shipping operations.

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Access to customer information is limited to authorized personnel and service providers who need the information to perform their functions.

No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, process transactions, maintain business and accounting records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements and policies.

Customer Rights

Depending on applicable law and your location, you may have the right to:

- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where legally applicable.
- Request a copy of your personal information in certain circumstances.
- Opt out of promotional or marketing communications.
- Contact us regarding questions or concerns about how your information is processed.

We may need to verify your identity before processing certain requests, as permitted or required by applicable law.

Third-Party Service Providers

We may share necessary information with service providers that help us operate our business, including Shopify, payment providers, shipping and fulfillment providers, customer-support providers, analytics providers, and marketing service providers.

These providers may process information on our behalf and may have their own privacy policies and legal obligations.

For more information about how we collect, use, and disclose personal information, please review our Privacy Policy.

Contact Us

Panier Perfumes, a brand of Smile Perfumes

Email:
paniercollection@gmail.com

Phone:
+971 58 105 6306

Address:
Al Soor St - Deira - Al Sabkha - Dubai,
United Arab Emirates

Website:
paniercollections.com