Shipping policy
Shipping Policy
Thank you for visiting and shopping at [Your Store Name]. We are committed to providing you with a seamless shopping experience. Below is our shipping policy, outlining the terms for all orders placed on our website.
1. Shipping Provider
All orders are shipped via Highway Express within the United Arab Emirates (UAE). We have chosen this shipping provider to ensure fast, reliable, and secure deliveries to your doorstep.
2. Shipping Locations
Currently, we only ship within the UAE. We are working on expanding our delivery areas and will update our policy accordingly when we begin shipping to international destinations.
3. Shipping Rates
- Shipping rates are calculated at checkout and depend on your location within the UAE.
- Free shipping may be available for orders exceeding [Insert amount] AED.
4. Delivery Timeframes
Once your order is placed, it will be processed within 1-2 business days. After processing, the estimated delivery time is as follows:
- Major cities: 1-3 business days
- Remote areas: 3-5 business days
Please note that delivery times may vary depending on your location and during peak seasons or promotional periods.
5. Delivery Issues
If there are any delays or issues with your delivery, please contact us immediately at [Your Contact Information], and we will work with Highway Express to resolve the matter.
6. Shipping Restrictions
- We do not ship to P.O. Boxes or international addresses.
- Orders that require additional verification (due to incorrect or insufficient address information) may delay the processing time.
7. Damaged or Lost Packages
While Highway Express provides a reliable service, accidents may happen. If your package arrives damaged, please notify us within 24 hours of receiving your order. For lost shipments, we will investigate and assist with filing a claim with Highway Express.
8. Contact Us
If you have any questions or concerns regarding our shipping policy, feel free to reach out to us at paniercollection@gmail.com or 055 578 7748.